Thank you for choosing Hoodvera.
We are committed to delivering your order safely and on time. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.
1. Shipping Coverage
Hoodvera currently ships to customers throughout the United States.
At this time, we do not offer international shipping services.
2. Shipping Costs
Hoodvera provides FREE Standard Shipping on all eligible orders shipped within the United States.
There are no hidden shipping charges for standard delivery.
If expedited or premium shipping options become available in the future, any applicable charges will be displayed during checkout before your payment is completed.
3. Order Processing & Handling
Orders are prepared only after successful payment authorization and verification.
Estimated processing schedule:
- Processing Time: 1–2 Business Days
- Handling Time: 4–6 Business Days
After your order has been dispatched, you will receive a shipping confirmation email along with tracking details whenever available.
To ensure reliable delivery, Hoodvera partners with trusted shipping carriers, including:
Carrier selection may vary depending on your shipping address and product availability.
4. Estimated Delivery Time
Most domestic orders are delivered within:
5–8 Business Days
Delivery estimates are not guaranteed and may be affected by:
- Public holidays
- Severe weather conditions
- High order volumes
- Carrier delays
- Other unforeseen circumstances beyond our control
5. Order Tracking
Once your package has been shipped, Hoodvera will send a tracking confirmation email.
You can monitor your shipment at any time using the tracking number provided through the carrier’s official website.
6. Shipping Address Accuracy
Please review your shipping information carefully before placing your order.
Your shipping details should include:
- Full Name
- Street Address
- Apartment or Unit Number (if applicable)
- City
- State
- ZIP Code
Hoodvera is not responsible for shipping delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information submitted by the customer.
7. Damaged Shipments
If your package arrives damaged, please contact Hoodvera as soon as possible.
To help us resolve the issue quickly, please provide:
- Photos of the damaged package
- Photos of the damaged product
- Your order number
Our support team will review your request and work toward the best possible resolution.
8. Failed Delivery Attempts
If a delivery cannot be completed because of an incorrect address, failed delivery attempts, or the inability to receive the package, additional shipping charges may apply for reshipment.
If you experience any delivery-related issues, please contact Hoodvera for assistance.
9. Order Cancellations
Because Hoodvera processes orders promptly, cancellation or modification requests cannot always be guaranteed.
If you need to cancel your order, please contact our customer support team immediately after placing your purchase. We will do our best to assist before the order enters processing or shipping.
10. Contact Information
Hoodvera
Address: 4429 Georgia St, Santa Fe, Texas, United States
Email: support@hodvera.com
Phone: +1 (832) 432-1120
Business Hours
Monday – Saturday: 9:00 AM – 5:00 PM (US Time)
Sunday: Closed
