Privacy policy

At Hoodvera, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or make a purchase from our store.

By accessing or using Hoodvera, you acknowledge and agree to the practices described in this Privacy Policy.

1. Business Information

Hoodvera

Canada

925 Ridge Rd SW, Calgary Alberta T2T 3E4, Canada

United States

4429 Georgia St, Santa Fe TX 77517, United States

Email: support@hodvera.com

2. Information We Collect

When you browse our website or place an order, Hoodvera may collect certain information necessary to provide our services, including:

Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely)
IP Address
Browser and Device Information
Order History
Website Usage Data

We collect only the information required to process orders, improve our services, and provide a better shopping experience.

3. How Hoodvera Uses Your Information

Your information may be used for the following purposes:

Processing and fulfilling your orders
Providing shipping confirmations and tracking updates
Responding to customer service requests
Improving our website and customer experience
Detecting and preventing fraudulent activity
Sending important order and service notifications
Complying with legal and regulatory requirements

Hoodvera does not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Payment Security

All payments made through Hoodvera are processed using trusted third-party payment providers.

Our website is protected with SSL (Secure Socket Layer) encryption to help secure sensitive customer information during transmission.

For your security, Hoodvera does not store complete payment card details on our servers.

5. Cookies & Tracking Technologies

Hoodvera uses cookies and similar technologies to improve your browsing experience and enhance website performance.

Cookies may be used to:

Improve website functionality
Remember your shopping preferences
Analyze website traffic and performance
Provide a smoother shopping experience

You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of the website.

6. Third-Party Services

To operate our business efficiently, Hoodvera works with trusted third-party service providers for functions such as:

Secure payment processing
Shipping and delivery services
Website analytics
Email communications

These providers receive only the information necessary to perform their services and are expected to maintain appropriate security measures to protect your data.

7. Data Retention

Hoodvera retains customer information only for as long as necessary to:

Complete and manage orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our policies and agreements

When your information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information
Correct inaccurate or outdated information
Request deletion of your personal data
Opt out of certain marketing communications

To exercise any of these rights, please contact Hoodvera using the contact information provided below.

9. Children’s Privacy

The Hoodvera website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will promptly take appropriate steps to remove it.

10. Data Security

Hoodvera implements appropriate administrative, technical, and organizational security measures designed to protect customer information against:

Unauthorized access
Misuse
Loss
Unauthorized disclosure
Alteration or destruction

Although we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

Hoodvera reserves the right to update or revise this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Any updates will become effective immediately after they are published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how Hoodvera handles your personal information, please contact us.